Is everyone covid crazy by now? I’d like to think that being masked, quarantined and limited in your own decision making is causing people to slowly unravel; because I just can’t justify that society has slid so far downward without some kind of catastrophic event.
Every business has rules, right? Guidelines. Policies. They have to. Let’s face it, without rules you have chaos.
So why, when one of these rules is broken by the customer, does it become the fault of the business? All of a sudden, the business sucks or has terrible customer service or should be doing something….because……why, again? Because you screwed up and you don’t like the repercussions, so it has to become a fault of the establishment?
How have we become so egocentric? Where is the self reflection? What happened to accountability?
We have had people sleep through their alarms, not set alarms, forgot they made their appointment, made their appointment for the wrong day….the list goes on and on and on. All understandable accidents, however, the accountability is pushed to the business. Hows that work? The business has poor customer service because we held you to the standard you agreed upon? The business should do more to help you because you can’t manage yourself? And at what point does that business stop making allowances? And how is it fair that you blame a business for it’s consistency and scream injustice when the mistake is made at your own hands?
A friend of mine was pulled over by law enforcement. She went on to tell me,
“This asshole cop pulled me over.” ….ok,
“For what?”
“Speeding.”
“Were you speeding?”
“Yes, but he was such an asshole, I wasn’t going that fast.”
……………..ok. Let’s digest this. “He’s the asshole because you broke the law? Do you realize that it’s called a speed limit and that limit is the maximum you should be going within the law? It’s not called a suggested speed. It’s called the LIMIT.” Yeah, he’s really the asshole.
Is it just me? Please. Tell me if it is.
“Its not fair.” “You should do (this/that/the other thing).” “I’m going on social media and telling everyone…” ok, but be sure to include that part about how you fucked up and then blamed us and called us names because we didn’t do what you wanted. Don’t forget that, ok?
Let’s dissect:
What really happened was: you screwed up…whatever and however is irrelevant.
So tell me again how this is my fault please?
As I do daily to my teams in every single studio, as I do often when I’m out patronizing another business & witness poor behavior, I apologize. I apologize to you for being a punching bag that was a reaction of another persons bad day. I apologize that you had to endure that and I remind you that how they treated you is a reflection of them, not of you. I’m sorry and I appreciate you.
We can do better. We should be better. On so many levels. C’mon.
Gym Girl Dana 